1. Overview

This website is operated by MoboKey. Throughout the site, the terms “we,” “us,” and “our” refer to MoboKey.

MoboKey offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors.

By accessing or using any part of the website, you agree to these Terms. If you do not agree, you may not access the website or use any services.

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given consent for your minor dependents to use this site.

You agree not to use our products for any unlawful purpose, nor violate any applicable laws, including copyright and data protection laws.

Any breach of these Terms will result in immediate termination of your access or Services.

3. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.

Your content (excluding payment information) may be transferred unencrypted over various networks and modified to meet technical requirements. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service or website without written permission from MoboKey.

4. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material provided is for general information only. Any reliance on such material is at your own risk.

We may modify the content of this site at any time without obligation to update users.

5. Modifications to the Service and Prices

Product prices and availability may change without notice. We reserve the right to modify or discontinue any product or service at any time.

We are not liable to you or any third party for any price change, suspension, or discontinuance.

6. Products or Services

Certain products or services may be available exclusively online. These may have limited quantities and are subject to our Return and Refund Policy.

We strive for accuracy in product images and descriptions but cannot guarantee that your screen’s display of colors is accurate.

We may limit the sale of products or services to any person, region, or jurisdiction on a case-by-case basis.

We do not guarantee that any product or service purchased will meet your expectations or that errors will be corrected.

7. Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order placed with us. We may limit or cancel orders per person, per account, or per billing/shipping address.

You agree to provide accurate and complete account information and to promptly update any changes to your email, payment, or billing data.

For details, review our Return & Refund Policy below.

8. Optional Tools

We may provide access to third-party tools “as is” and “as available,” without any warranties. Your use of such tools is entirely at your own risk.

Any future features or services introduced on this website will also be governed by these Terms.

9. Third-Party Links

This site may include content or links to third-party websites. We are not responsible for examining or evaluating such content and do not warrant or endorse it.

We assume no liability for any damage or loss caused by third-party products, services, or websites. You should review their policies before engaging in any transaction.

10. User Comments, Feedback, and Submissions

By submitting content (e.g., suggestions, ideas, or feedback), you grant MoboKey unrestricted rights to use, edit, and publish it in any medium without obligation to compensate or acknowledge you.

You agree not to submit unlawful, defamatory, or obscene content, or anything that violates intellectual property or privacy rights.

We may remove content that we deem inappropriate or in violation of these Terms.

11. Personal Information

Your submission of personal data through the store is governed by our Privacy Policy.

12. Errors, Inaccuracies, and Omissions

Occasionally, information on our site may contain typographical errors or omissions related to product descriptions, pricing, or availability.

We reserve the right to correct any such errors and update or cancel orders affected by inaccurate information, without prior notice.

13. Prohibited Uses

You are prohibited from using the site or its content:

  • For any unlawful purpose

  • To solicit or perform unlawful acts

  • To violate intellectual property rights

  • To harass, abuse, defame, or discriminate

  • To submit false or misleading information

  • To upload viruses or malicious code

  • To collect or track others’ personal data

  • To spam, scrape, or phish

  • To interfere with security features of the site or the Internet

Violation of these restrictions may result in immediate termination of access.

14. Disclaimer of Warranties; Limitation of Liability

The Service and all products are provided “as is” and “as available,” without any warranties or guarantees of any kind, whether express or implied.

MoboKey, its affiliates, and its suppliers are not liable for any indirect, incidental, special, or consequential damages, including loss of profit, revenue, or data, resulting from your use of our products or services.

In jurisdictions that do not allow limitations on liability, our liability shall be limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify and hold harmless MoboKey, its affiliates, employees, and agents from any claims or damages arising from your violation of these Terms or any applicable laws.

16. Severability

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions will remain in effect to the fullest extent possible.

17. Termination

You may terminate your account or stop using the Service at any time by notifying us.

We may also terminate this agreement at any time without notice if you violate these Terms. All payment obligations up to the date of termination remain due.

18. Entire Agreement

These Terms and our posted policies represent the entire agreement between you and MoboKey. Any ambiguities shall not be construed against the drafting party.

19. Governing Law

These Terms of Service and any transactions conducted through the website shall be governed by and construed in accordance with the laws of Delaware, United States.

20. Changes to Terms

You can review the most current version of the Terms of Service at any time on this page. We may update these Terms by posting changes on our website, and continued use constitutes acceptance.

21. Contact Information

Questions about these Terms should be sent to:
📩  info@mobokey.com 

22. Delivery & Return Policy

Delivery

  • Orders are typically processed and dispatched within 24 hours of confirmation.

  • The average delivery time worldwide is 5–7 working days, depending on the destination and courier.

  • Products may be shipped from any of MoboKey’s global fulfilment centers.

  • During sales or promotions, delivery times may increase due to high demand.

  • All deliveries include a tracking number for your convenience.

Customs & Import Duties

  • All orders are subject to customs, import duties, and brokerage fees charged by your country as they are shipped from MoboKey’s global fulfillment centers.
  • MoboKey is not responsible for these fees.
  • Non-payment of customs fees will not qualify for a return or refund.
  • If the product is returned due to non-payment, it will be forfeited or reshipped at the customer’s expense.|
  • Customs charges are not included in the product price.

Warranty

  • MoboKey provides a one-year limited warranty on devices.
  • Defective or damaged items can be exchanged for the same model.
  • To initiate a claim, email sales@mobokey.com.
  • Customers are responsible for delivering the product to the address provided in the United States.

Returns & Refunds

  • Returns are accepted within 15 days of purchase.

  • The device must be unused and in original sealed packaging.

  • Return shipping costs are borne by the customer.

  • Once inspected, refunds (if approved) will be processed to your original payment method.

  • Stripe payment gateway fees (2.9% + $0.30 per transaction) are non-refundable.

  • The return address will be provided upon request via email.

Shipping

  • Free shipping applies to the item only.
  • Customs duties, taxes, and other fees are not included and may be charged upon delivery.

Installation

Installation must be performed by a qualified technician.
MoboKey is not responsible for the cost or availability of local installation services.
No returns will be accepted due to installation issues or labor costs.