Delivery and Return Policy

1. Delivery

Orders are typically processed and dispatched within 24 hours of confirmation.
Average delivery time worldwide is 5–7 working days, depending on destination and courier.
Products may be shipped from any of MoboKey’s global fulfillment centers, allowing international delivery.
During sales or high-demand periods, delivery times may increase.
All shipments include a tracking number for your convenience.

All international orders are subject to customs, import duties, and brokerage fees charged by your country.
MoboKey is not responsible for these fees.
Non-payment of customs fees does not qualify for a return or refund.
Products returned due to non-payment will either be forfeited to MoboKey or reshipped at the customer’s expense.
Customs charges are not included in the product price.

MoboKey provides a one-year limited warranty on devices, covering defects or damages present at the time of delivery.
Items that are defective or damaged may be exchanged for the same model.
Warranty does not cover damages caused by improper handling, installation errors, or negligence by a technician.
To initiate a warranty claim, email sales@mobokey.com.
Customers are responsible for delivering the product to the designated address in the United States for evaluation and replacement (if applicable).

Change of mind is Not Acceptable.
Returns are accepted within 15 days of purchase.
The device must be unused and in its original sealed packaging to qualify.
Return shipping costs are the responsibility of the customer.
Once returned items are received and inspected, we will notify you of approval or rejection of your refund.
Approved refunds will be processed to the original payment method.
Stripe payment gateway fees (2.9% + $0.30 per transaction) are non-refundable.
The return address will be provided upon request via email.
Change of mind is not eligible for returns.

Free shipping applies to the item only.
Customs duties, taxes, and other fees are not included and may be charged upon delivery.

MoboKey devices require installation by a qualified technician.
We are not responsible if you cannot find an installer or if the installer charges more than expected.
Installation issues do not qualify for returns or refunds.
All components included in the box are clearly listed on the product page. Some functions may require additional components, depending on your vehicle.